Order Status
Please allow up to 48 hours for the carrier to register the shipping status. If you are still not seeing any updates after that time, or your tracking number is not updating at all, please contact our Customer Experience Team.
We are unable to edit an order after it has been placed. We aim to get your order to you as quickly as possible. Orders begin processing as soon as they are placed. We can cancel orders upon request if they have not begun shipping.
We aim to get your order to you as quickly as possible. Orders begin processing as soon as they are placed. We can cancel orders upon request if they have not been processed and prepared for shipment.
We apologize on behalf of the shipping provider for any potential delivery issues. Please contact our Customer Experience Team for additional assistance.
Returns
Purchases made directly from goglampingjp.com may be returned through our online return portal. Please visit our Returns and Repairs page for more information.
We cannot take returns outside of the policy window. am past the 30-day policy window. Can GOGlamping still accept my return?
We cannot take returns outside of the policy window.
GOGlamping JP does not accept returns for orders shipped internationally.
If you encounter any quality issues with your product, please contact our Customer Experience Team with your order number.
Product
The best way to be notified when something comes back in stock is to use the 'Notify Me' feature on our website to get a notification via email as soon as it's back in stock.In addition, you can also get the latest information by following our official line number.
If you want to know the product video information, you can get it by email or contact our official line（ID：goglamping-jp）. Also find details by searching Youtube.（GOGlamping-JP公式）or consult the Customer Experience Team.
Our products are produced in China, and the production process has strict operating standards.
The product is equipped with a Japanese manual, if you need a manual in other languages, please consult Customer Experience Team.